Our policy

Cao Son Ecolodge guarantee:

Up-to-date, reliable information and advice
The information relating to Cao Son, Sapa and Bac Ha or other regions of Lao Cai province that we provide will be as up-to-date, accurate and objective as we can collect. Specific information will be informed directly in time. We do ensure that we are honest.

Quick response
Your inquiry will be answered within 24 hours. We work all days in a week. On some special occasions, we will inform you via our auto-response message.

Best guides
If you want someone to escort you during your visit to Cao Son, we'll provide you with a high-quality guide. We use only experienced , professional Vietnamese and ethnic tribe to be your company! Our guides are chosen carefully, their knowledge are quite large and infectious so that they can introduce you the cultural and natural beauty of Cao Son and Lao Cai.

Good price, good treatment
Once you get the quotation from our sale staff, it is valid. No other charges are hidden when your reservation is confirmed. Other requirements included: free time with tour guide, shopping,.. are free or charge
We also ensure that part of our interest that we take from your holiday will be transferred to local community for education fund.

In case you care about faked business, we can take the tour cost after your trip is finished. Moreover, services that are not in order or bad, we guarantees to refund for that service.
For holiday booking ( packages), we compensate 100% if there happens bad behaviour, mistaken services.